FAQ - Frequently Asked Questions

An apartment offers you everything a hotel room does - and much more: spacious living and sleeping areas, a fully equipped kitchen and the freedom to plan your day independently of breakfast and restaurant hours. Especially for families, groups and longer stays, a holiday apartment is usually the more economical choice, as you book an entire apartment rather than individual rooms. And you won’t have to go without your usual comforts: bed linen, towels and final cleaning are included, and our team is personally there for you.

Here’s how easily you can reach us:

By car:
Coming from Freiburg, follow the B31 to the exit for St. Peter/Stegen/Todtnau/Oberried/Kirchzarten. Turn left and continue on the L127. At the roundabout, please carry straight on towards Höllentalstraße. After around 850 m you’ll reach a second roundabout - please take the first exit towards Stegener Straße. After around 600 m turn left into Bahnhofstraße. You’ll find us after around 100 m on the right-hand side.

By public transport:
Please get off at Kirchzarten station. Our apartments are just a 1-minute walk away, directly opposite.

Book your stay conveniently through our website. Depending on the rate booked, you can make changes and cancellations yourself. To do so, click the “Detailed booking information” link at the end of the booking confirmation email you received right after booking. On the following page, please enter the email address used for the booking along with your surname. You can then view, change or cancel your booking.

Depending on the rate, up to two free date changes are possible. Changes and cancellations are free of charge up to three days before arrival.

Please note that for bookings made via booking portals such as Booking.com, the terms stated there apply.

When you book directly through our website, you are guaranteed the best price - with no booking fees and no agency commissions. You benefit from flexible change and cancellation options up to three days before arrival, and our team is your personal point of contact before, during and after your stay. Exclusive offers such as our Long Stay Special with the discount code LONGSTAY (20% off from 30 nights) are also only available when booking through our website.

Arrival is possible between 16:00 and 21:00.
Arrival after 21:00 is also possible by prior arrangement. After 21:00 you’ll receive your apartment key via a key box.

By prior arrangement we’re also happy to offer an earlier arrival before 16:00. In either case, please call us on +49 761 600 466 33 or email us at office@kirchzarten-appartements.de

Departure is convenient until 11:00. When leaving the apartment, please leave the apartment keys on the table and pull the door shut behind you.

A late departure is possible until 12:00 by prior arrangement. Please call us on +49 761 600 466 33 for this. Should you be departing earlier than planned, we’d appreciate a message the day before departure so our housekeeping team can be scheduled optimally.

We’re happy to take your luggage before check-in. Please contact us to arrange the details.

Pets are warmly welcome. To cover the additional cleaning effort, we charge a flat rate of €15 per night per pet. Please register your pet with us before your arrival.

All apartments are equipped with free Wi-Fi.

We’re happy to provide a travel cot and a high chair free of charge. Simply reserve these before arrival, or get in touch with us during your stay.

Our own parking spaces directly at the property are available free of charge.

For longer stays you’ll benefit from attractive special rates. From a stay of 30 nights onwards, you can enter the discount code LONGSTAY when booking through our website and receive 20% off the booking price.

Smoking is not permitted in the apartments or anywhere in the building. Please understand that we will charge a fee of €300 in the event of non-compliance.

Please add your invoice details in our guest system before your departure day. An invoice will be sent automatically to your registered email address on the day of departure. You’ll receive access to our guest system a few days before arrival.

For stays of at least 7 nights, we offer a free interim clean on request. This includes cleaning the floors, replacing towels, disposing of rubbish, topping up toilet paper, coffee and soap, as well as a light clean of the bathroom and kitchen.

An additional interim clean at an interval of your choice is available for €25 per clean. Please get in touch with us by phone or email for this.

At departure we ask our guests to leave the apartment swept clean and with washed-up dishes. Heavy soiling will be charged according to effort, but at a minimum of €25. As a deposit, we reserve the right to hold your credit card or passport details. This data is irrevocably deleted on the day of your departure.

The rental price includes bed linen, towels, tea towels, washing-up liquid and bin bags. We also provide coffee pods for the coffee machine, detergent for the washing machine, as well as salt and pepper. Please let us know if you need a refill or anything else. Final cleaning is also included in the price.

Some of our apartments have a washing machine, which you can use free of charge including the detergent provided. If you have any questions about this, please get in touch with us.

Bookings made through our website can be conveniently paid by credit card (Visa or Mastercard) or PayPal.

For additional persons we charge €15 per night per person.